Frequently asked questions
Help with orders, gifting, artisans, and shipping on ItsGivin.
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How do I create an account?
Creating an account is simple! Click "Sign Up" and provide your email or phone number. You'll receive a verification code to complete registration.
How is pricing determined?
Pricing is based on the type of service, complexity, materials needed, and location. You'll receive a transparent quote before the service begins. No hidden charges!
How quickly can I get a service provider?
For urgent services, we can connect you with a provider within 1-2 hours. For scheduled services, you can book for the same day or any future date based on provider availability.
How do I book a service?
Booking a service is easy! Simply browse our services, select the one you need, choose a date and time, and complete the booking. You can also call us directly for urgent services.
How can I contact customer support?
You can reach our customer support team via phone (24/7), email, or live chat. We typically respond within minutes during business hours.
Are there any hidden fees?
No hidden fees! All charges are clearly displayed before you confirm the booking. The final price includes service charges, materials (if applicable), and taxes.
Can I reschedule my booking?
Yes, you can reschedule your booking up to 12 hours before the scheduled time. Simply go to your bookings section and select "Reschedule" to choose a new date and time.
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and digital wallets. Cash payments are also accepted for on-site services.
How do I leave a review?
After service completion, you'll receive an email with a link to rate and review your experience. You can also leave reviews from your account dashboard.
Do you offer discounts or promotions?
Yes! We regularly offer promotions, first-time user discounts, and seasonal offers. Check our promotions page or subscribe to our newsletter to stay updated.
What areas do you serve?
We currently serve major cities and metropolitan areas. Service availability varies by location. Enter your address during booking to check if we serve your area.
Are your service providers verified?
Yes! All our service providers undergo a thorough background check, verification of credentials, and skill assessment before they can join our platform. We ensure quality and reliability.
Can I become a service provider?
Yes! We're always looking for skilled professionals. Visit our "Become a Provider" page to apply. Our team will review your application and credentials.
When do I need to pay?
Payment is typically required after service completion. For some services, a small advance may be required. Payment options and terms are clearly communicated during booking.
Do you provide emergency services?
Yes, we offer 24/7 emergency services for plumbing, electrical, and HVAC issues. Emergency services may have higher rates and are available for urgent situations.
What is your cancellation policy?
You can cancel your booking up to 24 hours before the scheduled time for a full refund. Cancellations within 24 hours may incur a small cancellation fee. Emergency cancellations are handled case-by-case.
Do you offer warranties on services?
Yes, we offer warranties on most services. The warranty period varies by service type - typically 30-90 days for repairs and installations. Details are provided at the time of booking.